Refund and Returns Policy

For any kind of damage issue customers have to complain in front of or in presence of the delivery man or courier office staff, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For in case where the item is not similar to what the customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to tnkleltd@gmail.com and inform our customer service (+8802224470630) and/or send a message to our Official Facebook Page (www.facebook.com/tnklemart) about the incident.

Please read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Kid’s, Men’s, Women’s (Except Women's Inner), Bags, Purses, Raincoat, Sunglass, Belts, Frame, Backpacks, Suitcase, Luggage, Winter Wear, Watch, Footwear and Rest of Lifestyle 3 days 

 

Refund & Replacement

Refund: We only refund items if they are defective or damaged. If you need to exchange it for the same item, Inform our customer service.

Replacement: You can replace items if they are delivered wrong size and color from our end. We can replace the same item.

N:B: Please be advised that we cannot accept replacement or refund of women's inner due to hygiene reasons.  

 

Non-Refund Clauses

1. For any kind of damage issue customers have to complain in front of or in presence of the delivery man or courier office staff, otherwise it should not be granted.

2. And if the customer failed to inform Tnkle Mart (A sister concern of Tnkle Ltd) within 48 hours of the delivery time no complaint will be granted.

3. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

4. Delivery charge is not refundable, unless it is proved to be the error of us.

 

Mobiles Accessories & Electricals 3 days 

 

Replacement

Replacement: We only replace items if they are defective or damaged. We can replace the same item.

 

Non-Replacement Clauses

1. For any kind of damage issue customers have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Tnkle Mart (A sister concern of Tnkle Ltd) within 48 hours of the delivery time, no complaint will be granted.

3. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

 

Part 2 - Returns Pick-Up and Processing

 

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category Conditions

Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product: All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product: The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging: The product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 - General Rules for a successful Return

 

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. 

Open Box Delivery

For products where installation is provided by Tnkle Mart’s (A sister concern of Tnkle Ltd) service partners, do not open the product packaging by yourself. Tnkle Mart authorized personnel shall help in the unboxing and installation of the product.

 

Refund Timeline:

 

If any order is canceled, the payment against such order shall be refunded within 72 hours to 10 working days, but it may take a longer time in exceptional cases that are related to other payment gateways, government authorities, or any. Provided that the received cash back, bonus, apology amount, and gift amount, if any, will be adjusted with the refund amount when applied.